FAQ's

Frequently Asked Questions (FAQs)

How does shipping work for furniture pieces?

All furniture items are based in Motueka, New Zealand, and are available for local pickup. We can also arrange freight to ship furniture anywhere across New Zealand. If you require shipping, please contact us after completing your purchase so we can organize freight options for you (shipping costs are paid by the buyer).

What is your return policy?

Because our cushions, bags, and furniture pieces are handmade and one-of-a-kind originals, we do not accept returns or issue refunds for a change of mind. Please choose your items carefully before purchasing.

What if my item is faulty or damaged?

If your item arrives with a manufacturing issue or structural fault, we will gladly arrange a full refund or replacement. Please reach out to us at vickiesoriginalsnelson@gmail.com within 30 days of your purchase date with details and photos of the fault so we can resolve it for you.